Complaint procedure

We hope you enjoy your stay at ISVW and/or enjoy our products. Should you be dissatisfied with your stay/purchase, we would like to hear from you as soon as possible. We would like to be able to solve any issue that arises within your stay and adjust accordingly.

The ISVW has a transparent and effective complaint procedure that consists of two parts.

For all complaints regarding the stay, accommodation, a course or training and the service of the staff, you can send a letter or e-mail to Chantal Orth, general director of the ISVW, within four weeks of the incident. You will receive a response as soon as possible, but no later than within four weeks.

If you are not satisfied with our handling of the complaint, it is possible to appeal to the Disputes Committee for complaints about a course, training, the quality of the trainer or the content of the course. This independent party mediates between the consumer and the institution if they cannot resolve the issue together.

You can contact the Disputes Committee up to one month after the response date to your complaint, stating your previous complaint and the response to it. For more information, consult the website of the Disputes Committee: degeschillencommissie.nl

This scheme is valid from August 2010.

Privacy statement

Instituut voor Wijsbegeerte B.V. (ISVW) may process your personal data after using the services of the ISVW and/or because you provide them to the ISVW yourself when filling in a contact form, making an order and/or filling in a registration form on the website.

The ISVW may process the following data:

• Your first and last name
• Your address details
• Your phone number
• Your email address
• Your IP address
• Your IBAN number and/or credit card details

Why ISVW processes data

ISVW may process your personal data in order to contact you by telephone (on request), and/or to contact you in writing (by email and/or by post).
In addition, ISVW may use your personal data in order to communicate with you on existing agreements, consisting of offering hotel accommodation and/or room accommodation, sending products from the publisher and/or the course program, and offering courses.

How long does ISVW keep my data?

ISVW does not store your personal data longer than strictly necessary to achieve the set agreement. Your data will not be stored for longer than 20 years if no agreement is entered into.

Sharing with third parties

In most cases your data is not shared with third parties. ISVW only provides your personal data to third parties if this is necessary for the execution of an agreement with you, or to comply with a legal obligation.

Tracking data

On the websites of ISVW, general visitor data is kept, including the IP address of your computer and the time of retrieval and data that your browser sends. This data is used for analyses of visiting and clicking behaviour on the website. The ISVW uses this information to improve the functioning of the website. This data is anonymised as much as possible and is not provided to third parties.

Google Analytics

The ISVW uses Google Analytics to keep track of how users use the website and how effective the ISVW’s Adwords ads are in Google search results.
The information obtained, including the address of your computer (IP address), is transferred to and stored by Google on servers in the United States. Read Google’s privacy policy for more information. There you will also find the privacy policy of Google Analytics.
Google uses this information to keep track of how our websites are used, to provide reports about the websites to ISVW and to provide its advertisers with information about the effectiveness of their campaigns.
Google may provide this information to a third party if Google is legally obliged to do so, or insofar as these third parties process the information on behalf of Google. ISVW has no influence on this.
ISVW has not given Google permission to use Analytics information obtained via ISVW for other Google services.

View, modify or delete data

You have the right to view, modify or delete your personal data. You can send a request for access, editing or deletion to [email protected]. The ISVW will respond to your request as soon as possible, but within four weeks.

Protection

The ISVW takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorised access, unwanted disclosure and unauthorised modification. The websites of the ISVW use a reliable SSL Certificate to ensure that your personal data does not fall into wrong hands. If you have reason to believe that your data is not properly secured or if there are indications of abuse, or if you would like more information about the security of personal data collected by ISVW, please contact Chantal Orth via [email protected].

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